Terms & Conditions
TERMS & CONDITIONS
These Terms and Conditions contain legal obligations and The London Storyteller encourages you to read them carefully. It is under these Terms and Conditions that bookings are made and accepted by The London Storyteller. Unless otherwise stated, any purchases made through www.thelondonstoryteller.com are subject to these Terms & Conditions. When a Customer makes a booking it will be deemed they have accepted the Terms & Conditions on behalf of all individuals included in the booking and consents to these Terms & Conditions by using www.thelondonstoryteller.com. No alterations or variations to these Terms & Conditions will be accepted unless agreed in writing by The London Storyteller.
Accident or Loss
Please take care of all personal property. The London Storyteller will not be liable for any theft, loss, damage, delay, inconvenience, direct or consequential loss, however caused, unless due to negligence by The London Storyteller, in which case our liability is limited (except for death or personal injury) for damages to a maximum of the refund of the ticket price. Where any material loss or injury is suffered as part of an activity provided by a third party supplier, the Customer agrees that any pursuit of liability will be limited solely to the relevant third party supplier and agrees to indemify The London Storyteller against any pursuit of any responsibility.
Each Customer is responsible for maintaining their safety at all times. By agreeing to take part on the tour or as part of a programme of experiences, all Customers are agreeing to listen to the safety instructions given by the Guide and to exercise due care and attention whilst walking.
Customer Conduct & Safety
The London Storyteller may, at our discretion, require any person to be excluded from a tour if The London Storyteller deems his or her conduct to be offensive or a nuisance to other Customers. The London Storyteller also reserves the right to refuse access to participate on a particular tour should circumstances be deemed to compromise tour safety.
The prices appearing on the website are the current rates and can change with no prior notice. Once a Customer has booked a tour with The London Storyteller, the Customer will not be required to pay any difference in the event of a price increase and The London Storyteller will not refund the balance of any price reduction. Our tours are all offered on a private and exclusive basis.
Unless specifically stated in the Service description of the tour or otherwise confirmed through written communication, all other expenses including subsistence and entry fees are payable by the Customer.
Cancellations by Customers
It is not possible to make changes to existing bookings, unless The London Storyteller receives no less than one week in advance, in writing, to firstname.lastname@example.org
Once a tour has been booked The London Storyteller will offer a refund 50% subject to any such cancellation being made in writing to email@example.com no less than two weeks (seven days) in advance of the start time. Within seven days of the tour booking no refund will be provided. This does not include circumstances in which fees paid are related to the planning and development of a tour or experience.
Cancellations by The London Storyteller
In the unlikely event of a tour being cancelled by The London Storyteller we will offer an alternative tour date or refund with the exception of circumstances beyond the control of The London Storyteller such as but not limited to disruption to travel, industrial action, civic unrest and bad weather.
Arriving late for a tour
The tour will start at the time that it was booked to start. Typically, we allow 30 minutes at the allotted starting point before considering the tour a ‘no show’.
If you are not happy with the tour and would like to request a refund, please state your reasons clearly in an email to firstname.lastname@example.org. This does not include Customers who failed to turn up for their tour at the designated time or bad weather. Refunds are entirely at the discretion of The London Storyteller.