Terms & Conditions

 

Terms and Conditions

Last Updated: 4th March 2025

Welcome to The London Storyteller. By using our website or booking a tour, you agree to abide by the following terms and conditions. Please read them carefully before proceeding.  No alterations or variations to these Terms & Conditions will be accepted unless agreed in writing by The London Storyteller.

  1. About Us

The London Storyteller is a sole trader business operating in the United Kingdom. It serves as our trading name for all business activities and is used for tax purposes (often referred to as “trading as” in official documents). Additionally, The London Storyteller is a registered trademark in the United Kingdom. For the purposes of these Terms and Conditions, any reference to “The London Storyteller,” “we,” or “us” means this sole trader business operating under the trading name The London Storyteller.

  1. Assumption of Risk & Release of Liability

2.1 Participation in our tours and experiences involves inherent risks, including but not limited to walking in busy urban areas, public transport delays, venue entry policies, adverse weather conditions, and interactions with third-party service providers. By booking and participating in a tour, you voluntarily assume all risks associated with such activities.

2.2 You agree that The London Storyteller, its proprietor, affiliates, employees, subcontractors, or partners shall not be liable for any injury, loss, damage, accident, delay, or death arising from your participation in a tour or experience, including those caused by third-party suppliers, venues, transport providers, or other external factors beyond our control.

2.3 You expressly waive all claims against The London Storyteller, its proprietor, affiliates, employees, subcontractors, or partners for any cause of action, including negligence, except in cases of gross negligence or willful misconduct as defined under English law.

2.4 This release is binding on all members of your party, your estate, heirs, successors, and assigns, and shall remain enforceable after the tour concludes.

2.5 You agree to indemnify and hold harmless The London Storyteller against any liability, claims, damages, or expenses (including legal fees) arising from your actions, including but not limited to property damage, injuries to third parties, or violations of local laws during the tour.

  1. Booking & Payments

3.1 All bookings are subject to availability and confirmed only upon full payment.

3.2 We reserve the right to decline any booking at our discretion.

  1. Cancellation Policy

4.1 Client Cancellations

4.1.1 Cancellations made more than 7 days before the tour date will receive a 50% refund, minus any incurred expenses such as tickets, supplier costs, or bespoke arrangements.

4.1.2 Cancellations within 7 days of the tour are non-refundable.

4.1.3 Any refund outside these Terms and Conditions are entirely at the discretion of The London Storyteller.

4.2 Company Cancellations

4.2.1 If we cancel your tour, you will receive a full refund or the option to reschedule.

  1. Rescheduling Policy

5.1 Client Rescheduling

5.1.1 Requests made more than 14 days before the tour can be accommodated at no extra cost but are subject to availability.

5.1.2 Requests within 14 days of the tour may incur a 20% rescheduling fee, subject to availability.

5.1.3 Any rescheduling of any tour or experience is subject to availability and at the discretion of The London Storyteller.   

5.2 Company Rescheduling

5.2.1 If we need to reschedule, we will notify you and offer alternative dates or a full refund.

  1. Refunds

6.1 Refunds are processed within 14 days of cancellation confirmation.

6.2 Refunds are issued to the original payment method.

  1. Force Majeure

7.1 We are not responsible for cancellations due to unforeseen events such as natural disasters, pandemics, or government restrictions.

7.2 In such cases, we will offer rescheduling or a credit valid for 12 months.

  1. Governing Law

8.1 These terms are governed by the laws of England and Wales.

8.2 Disputes will be subject to the exclusive jurisdiction of English and Welsh courts.

  1. Contact Information

For any inquiries, please contact us:

📧 Email: info@thelondonstoryteller.com

📞 Phone: +44 7887 564021

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